Returns & Refunds
Last updated: June 2026
Return Policy
Due to the nature of our products (cosmetics and personal care), we can only accept returns for unopened, sealed products in their original packaging within 7 days of delivery.
How to Request a Return
To initiate a return, please contact us via WhatsApp or email at [email protected] with your order number and reason for return. Our team will guide you through the process.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be made via the original payment method or bank transfer.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Exchanges
We are happy to exchange unopened products for a different item of equal or greater value. Please contact us to arrange an exchange.